Free from €70,00, €4,50 below it. 30 days to send back an unworn frame. 2 years on every hinge and coating.
Everything ships from Helsinki. An order placed on a working day leaves within two working days, usually the next morning. We do not ship on weekends or Finnish public holidays.
The tracking email goes out when the label is printed, which is a few hours before the parcel is first scanned, so do not worry if the link is empty for an afternoon.
| Destination | Time | Cost |
|---|---|---|
| Finland | 2–3 working days | €4,50, free from €70,00 |
| Sweden, Estonia, Denmark, Germany | 3–5 working days | €4,50, free from €70,00 |
| Rest of the EU | 4–7 working days | €7,90, free from €70,00 |
| United Kingdom, Norway | 5–8 working days | €11,90 |
| Switzerland | 5–9 working days | €13,90 |
Prices on the site include VAT for EU addresses. For the UK, Norway and Switzerland they do not include import duty or local VAT, which the carrier collects from you on delivery. Better said here than on the doorstep.
Every frame travels in its own case – the one listed on its product page – inside a small card box with a paper band. No plastic, no foam, nothing printed on the case. If a parcel arrives crushed, photograph it before opening it fully and send us the picture with your order reference.
You have 30 days from delivery to send back anything you do not want, for any reason. That is longer than the 14 days EU law gives you.
The frame needs to be unworn beyond trying on, undamaged and in its case. A frame that has been glazed with prescription lenses by an optician cannot come back, because it is no longer the thing we sold; if you are unsure of the size, ask us or try it on for a day before you book the optician. Readers can come back opened, as long as they are undamaged.
There is no separate exchange process because it would be slower than the alternative: return the first, order the second. If you only need a different size of the same frame, say so in the email and we will hold one for you.
Six of us wear every frame for a month before it is listed, so we know which parts fail and when. On the strength of that we guarantee the moving and coated parts for 2 years from delivery: a hinge that loosens or seizes, a screw that will not hold, a spring hinge that loses its spring, the nylon cord on a half-rim, or a lens coating that peels or crazes is repaired where we can and replaced where we cannot, and we pay postage both ways.
Covered: hinges, hinge screws, spring mechanisms, nylon cords, nose-pad arms, lens coatings (anti-reflective and sun tint), the press stud on the leather case, the silicone loops on the chain.
Not covered: frames sat on, left in heat, bent in a bag without the case, scratched by a dry wipe or by sand, cleaned with alcohol; plating wear at nose pads and temple tips after years of daily use; acetate that has loosened because it was left somewhere hot. Those are the materials doing what the product page said they would do.
Start a claim at hello@loungeandlenses.com with a photograph and roughly when you bought it.
If something arrives with a fault or damaged in transit, we pay the postage both ways and replace it. A photograph is usually enough and we will say if it is not.
Nothing on this page reduces your rights under EU or Finnish consumer law, including the 14-day right of withdrawal and the legal guarantee of conformity. Our 30 days and 2 years are in addition to those, not instead of them.